EMR Concierge

What Makes Us Different

EMR Concierge

Here at Arbor, we understand the stress of changing vendors, especially when it comes to client EMR platforms. Therefore, we feel it is our duty to go above and beyond for our clients, and provide a level of service that far exceeds our competitors through EMR Concierge. With the hands-on assistance of our experienced and talented team members, we can assure the transition is as seamless as possible by providing the following services and support:

Configuration

Configure EMR settings and Compendium

Support

Go live support and advanced EMR troubleshooting support

Functionality

Support users on EMR functionality

Resolve Issues

Resolve critical issues remotely or Onsite (Scheduled)

Liason

Serve as a liaison between Clients and vendors when appropriate

Training

EMR training for interface functionality (Greenway Prime Suite, Greenway Intergy, DigiChart, Athena, among others)

Custom Orders

Custom Order set Creation/Troubleshooting

Lasting Relations

Build and maintain long-term relationships with clients