Here at Arbor, we understand the stress of changing vendors, especially when it comes to client EMR platforms. Therefore, we feel it is our duty to go above and beyond for our clients, and provide a level of service that far exceeds our competitors through EMR Concierge. With the hands-on assistance of our experienced and talented team members, we can assure the transition is as seamless as possible by providing the following services and support:
Configuration
Configure EMR settings and Compendium
Support
Go live support and advanced EMR troubleshooting support
Functionality
Support users on EMR functionality
Resolve Issues
Resolve critical issues remotely or Onsite (Scheduled)
Liason
Serve as a liaison between Clients and vendors when appropriate
Training
EMR training for interface functionality (Greenway Prime Suite, Greenway Intergy, DigiChart, Athena, among others)
Custom Orders
Custom Order set Creation/Troubleshooting
Lasting Relations
Build and maintain long-term relationships with clients