Help & FAQ


We are here to help

Browse through our frequently asked questions.

Arbor is an in-network provider with most insurance companies. Call 469-886-4700 to speak to someone about your specific insurance carrier.

Any billing concerns should be directed to the Arbor Billing Department at 469-886-4777. A representative will able to assist you with any questions you may have. At Arbor, our goal is for our patients to always hang up happy.

The billing department is available to assist between 9am – 5pm Monday through Friday by calling 469-886-4777.

Customer Service is able to assist between 8:30am – 5pm Monday through Friday and can always be reached at 469-886-4700 or

For more detailed information about specimen collection, please review our Specimen Collection Manual.

For more information on our Critical Call Policy, please review our Critical Call Policy PDF.